Job Description
Join AustinCare Solutions, a leading healthcare services provider, as a Remote Customer Service Specialist. Enjoy the flexibility of working from home while delivering exceptional support to our Austin-based clients. We offer competitive compensation, comprehensive benefits, and a supportive virtual team environment. If you're passionate about helping others and thrive in remote settings, this role is your perfect match!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Process insurance claims and billing questions accurately
- Document all interactions in CRM systems with precision
- Collaborate with healthcare providers to resolve complex issues
- Meet monthly performance metrics for response time and resolution
- Participate in ongoing training on healthcare regulations
Qualifications
- 1+ years of customer service experience (healthcare preferred)
- High school diploma or equivalent (college degree a plus)
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience valued)
- Reliable high-speed internet and quiet home office
- Ability to work flexible hours including evenings/weekends
- Passion for patient advocacy and problem-solving