Job Description
Join Boston Connect Solutions as a Remote Customer Service Specialist and become an integral part of our award-winning support team! We're seeking passionate professionals to deliver exceptional service from the comfort of their homes while representing Boston's premier tech companies. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule designed for work-life balance. As a key ambassador for our clients, you'll resolve inquiries with empathy and efficiency while advancing your career in a dynamic virtual environment.
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing, technical, and account inquiries with first-contact resolution
- Document interactions accurately in CRM systems (Salesforce, Zendesk)
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Identify opportunities to improve customer experience processes
- Maintain product knowledge through ongoing training modules
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software and ticketing systems
- Exceptional written/verbal communication skills
- Ability to work independently with minimal supervision
- Type 45+ WPM with strong attention to detail
- High-speed internet connection and quiet home office space
- Available to work evenings/weekends based on client needs
- Bachelor's degree preferred or equivalent experience