Job Description
Join Urban Connect Solutions as a Remote Customer Service Specialist and become the voice of our brand! We're seeking empathetic and tech-savvy professionals to deliver exceptional support from the comfort of their Chicago homes. Enjoy competitive compensation, comprehensive health benefits, and a flexible schedule while making a real impact. Our collaborative culture values work-life balance, offering paid time off, professional development stipends, and regular virtual team-building events. If you thrive in dynamic environments and possess strong problem-solving skills, this is your opportunity to grow with an industry leader.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Contribute to process improvement initiatives through feedback
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 2 years customer service experience in remote/hybrid environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional verbal/written communication skills with clear articulation
- High-speed internet connection and quiet home office space
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings/weekends as needed
- Valid Illinois work authorization