Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Dallas, TX! We're seeking passionate professionals to deliver exceptional support from home while representing industry-leading brands. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities in a virtual collaborative environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with 95%+ accuracy
- Document interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex cases
- Meet monthly KPIs for resolution time and customer satisfaction
- Participate in continuous training on product updates
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent written/verbal communication in English and Spanish
- High-speed internet connection and quiet home office
- Associate degree or equivalent professional certification
- Ability to work flexible shifts including evenings/weekends