Job Description
Join Our Award-Winning Remote Team in Denver!
Apex Solutions Group is urgently seeking motivated Customer Service Specialists to provide exceptional support from home. As a key member of our Denver-based team, you'll resolve inquiries, build customer loyalty, and drive satisfaction through compassionate communication. Enjoy a flexible remote schedule while making meaningful impact in a supportive environment with competitive benefits and growth opportunities.
Why Work With Us?
- Comprehensive health, dental, and vision plans
- 401(k) with company matching
- Paid time off and holidays
- Home office equipment stipend
- Professional development programs
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Resolve billing inquiries, technical issues, and service escalations
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Identify process improvement opportunities
- Train on new products/services quarterly
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma or equivalent; college degree a plus
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience valued)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including weekends
- Must reside in Denver metropolitan area