Job Description
Join Detroit Customer Solutions Inc. as a Remote Customer Service Specialist and deliver exceptional experiences from the comfort of your home office. We're seeking passionate individuals to become the voice of our brand, resolving inquiries with empathy and efficiency while supporting Michigan communities. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and speed
- Resolve billing, technical, and product-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain case records
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication skills with clear, articulate speech
- Reliable high-speed internet and quiet home workspace
- Ability to work evenings/weekends based on business needs
- Typing speed of 40+ WPM with strong attention to detail