Job Description
Join Detroit's premier remote customer service team and enjoy the flexibility of working from home while delivering exceptional experiences to clients across Michigan. We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact in our community. As a remote team member, you'll receive comprehensive training, competitive benefits, and ongoing support to excel in your role. Why Choose Us?
- Industry-leading compensation with performance bonuses
- 100% remote work setup with provided equipment
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time, FCR)
- Identify process improvement opportunities
- Participate in bi-weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Passion for Detroit community values and customer advocacy