Job Description
Join Detroit's fastest-growing customer support team! We're seeking passionate Remote Customer Service Specialists to deliver exceptional experiences for our automotive industry clients. This immediate hire opportunity offers flexible remote work while making a real impact in Detroit's thriving business ecosystem. Enjoy competitive pay, full benefits, and career advancement in a supportive virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions in CRM systems while maintaining 95% accuracy
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed performance metrics including CSAT scores and response times
- Identify upsell opportunities to enhance customer retention
- Participate in weekly training sessions to master new tools and processes
Qualifications
- Minimum 1 year customer service experience in remote/virtual setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with clear Midwestern dialect
- High-speed home internet and quiet workspace
- Ability to work flexible hours including weekends
- Automotive industry knowledge preferred but not required
- Type 40+ WPM with strong attention to detail