Job Description
Join our award-winning customer support team and deliver exceptional experiences from the comfort of your home! Nexus Solutions is immediately seeking passionate Remote Customer Service Specialists in Memphis to handle inbound inquiries, resolve issues, and build lasting client relationships. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual environment while making a tangible impact in our community.
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Full medical/dental/vision benefits
- Paid training and career development
- Equipment stipend for home office setup
- Work-life balance with no evenings/weekends
Responsibilities
- Handle high-volume inbound customer calls, chats, and emails
- Resolve billing, technical, and product inquiries with empathy
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex issue escalation
- Maintain 95% customer satisfaction score
- Meet/exceed monthly productivity targets
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Quiet, dedicated home workspace with reliable internet
- Ability to type 40+ WPM
- Strong problem-solving and conflict resolution abilities
- Previous remote work experience preferred