Job Description
Join Miami Connect Solutions and become an essential part of our award-winning remote customer service team! We're seeking passionate individuals to deliver exceptional support from the comfort of their Miami homes. Enjoy a flexible schedule, competitive benefits, and the opportunity to grow with a dynamic company committed to employee success. Perfect for tech-savvy communicators ready to make a difference!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product-related concerns efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training for product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote setting
- Exceptional verbal/written communication skills in English/Spanish
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Quiet home office with reliable high-speed internet
- Ability to work flexible hours including weekends
- Proven problem-solving and conflict resolution abilities