Job Description
Join our award-winning remote team and deliver exceptional customer experiences from the comfort of your home! Apex Support Solutions is seeking passionate Customer Service Specialists to support our Milwaukee-based clients. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual environment while making a real difference in customers' lives. What we offer:
- Competitive hourly pay + performance bonuses
- Full medical/dental/vision benefits
- Home office equipment stipend
- 401(k) with company match
- Generous PTO and paid holidays
Our ideal candidate: Thrives in remote settings, possesses exceptional communication skills, and has a genuine desire to help others. If you're ready to build a rewarding career without the commute, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams to resolve complex issues
- Meet/exceed quality and productivity metrics (20+ interactions/hour)
- Participate in ongoing training and team huddles
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Exceptional written/verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Typing speed: 40+ WPM