Job Description
Join our award-winning remote customer service team in Nashville and make an immediate impact! We're seeking empathetic professionals to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while representing top brands. No commute required – just a dedicated workspace and reliable internet connection.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and CSAT
- Collaborate with support teams to resolve complex escalations
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed of 40+ WPM with 98% accuracy
- Proficiency with CRM software (Salesforce/Zoho)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends