Job Description
Join our award-winning healthcare support team as a Remote Customer Service Specialist in Philadelphia! Enjoy the flexibility of working from home while making a meaningful impact in patients' lives. We provide industry-leading training, cutting-edge technology, and a supportive virtual environment designed for your success. Our comprehensive benefits package includes health insurance, retirement plans, and professional development opportunities.
Why Choose NexCare Solutions?
- 100% remote work setup with equipment provided
- Competitive salary plus performance bonuses
- Flexible scheduling with core hours (9 AM - 5 PM EST)
- Collaborative virtual team culture
- Clear career advancement paths
Responsibilities
- Resolve patient inquiries via phone, email, and virtual chat regarding insurance coverage and claims
- Maintain detailed electronic health records (EHR) with precision and confidentiality
- Collaborate with healthcare providers to ensure seamless patient care coordination
- Meet monthly quality and efficiency metrics while maintaining HIPAA compliance
- Participate in ongoing training to master new healthcare regulations and systems
- Identify process improvement opportunities for patient experience enhancement
Qualifications
- Minimum 2 years customer service experience in healthcare or insurance
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with empathy and patience
- Strong problem-solving abilities in high-pressure situations
- High-speed home internet (minimum 25 Mbps) and quiet workspace
- Ability to work independently while collaborating in a virtual team
- Relevant certification (e.g., CPHQ, CPC) preferred