Job Description
Join our award-winning remote customer service team and deliver exceptional experiences from the comfort of your home office. As a Customer Service Specialist at Apex Solutions Group, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while enjoying flexible scheduling and comprehensive benefits.
We provide all necessary equipment and training, plus opportunities for career growth in a supportive virtual environment. Perfect for detail-oriented communicators seeking work-life balance in the Raleigh metro area.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve complex escalations
- Meet monthly KPIs for response time and resolution efficiency
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- High-speed home internet and quiet workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends