Job Description
Join our award-winning customer service team as a Remote Customer Service Specialist in Sacramento! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible work environment while making a real impact on our clients' experiences.
Why ConnectCare Solutions? We're a nationally recognized leader in customer experience management, with a 98% employee satisfaction rate. Our Sacramento-based team thrives on innovation and work-life balance, offering:
- Industry-leading compensation package
- Full health/dental/vision benefits
- Paid time off and holidays
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 98% satisfaction rate
- Resolve complex billing and technical issues using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve escalated cases
- Meet monthly performance metrics including first-call resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce or Zendesk preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- High-speed internet connection and quiet home office
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent experience required
- Spanish bilingual certification a plus