Job Description
Join ConnectSolutions Inc. as a Remote Customer Service Specialist and become the voice of our brand! We're seeking empathetic professionals to deliver exceptional support from the comfort of your San Antonio home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a meaningful impact on our clients' experiences.
Our ideal candidate thrives in a dynamic environment, leveraging strong communication skills to resolve inquiries efficiently. You'll receive paid training, cutting-edge tech tools, and ongoing career development opportunities. This fully remote position requires reliable internet and a dedicated workspace.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product training sessions
Qualifications
- Minimum 2 years customer service experience
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision