Job Description
Join our award-winning remote team as a Customer Service Specialist and deliver exceptional experiences from the comfort of your home in Tulsa! ConnectCare Solutions is seeking empathetic professionals to support our healthcare clients with seamless virtual assistance. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while making a real impact. No commute required – just your dedication to excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Maintain accurate records in CRM systems while adhering to HIPAA compliance
- Collaborate with healthcare providers to resolve billing and coverage issues
- Proactively identify opportunities to enhance customer experiences
- Participate in weekly training sessions to master product knowledge
- Meet daily performance metrics for call handling and resolution times
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in healthcare/benefits field
- Type 45+ WPM with strong computer literacy
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Excellent communication skills and emotional intelligence
- Proficient with Zendesk/CRM platforms