Job Description
Join NexusConnect Solutions and become a vital part of our award-winning customer experience team! We're urgently seeking passionate Remote Customer Service Specialists in Oklahoma City to deliver exceptional support to our growing client base. Enjoy the flexibility of working from home while making a real impact in a supportive, tech-forward environment. Full training provided!
Why Work With Us:
- Competitive hourly pay with performance incentives
- Comprehensive health benefits and 401(k) matching
- Home office equipment stipend ($500)
- Monthly remote team-building activities
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed customer satisfaction and productivity metrics
- Identify process improvement opportunities
- Maintain product knowledge through continuous training
Qualifications
- 1+ years customer service experience required
- High school diploma or equivalent (college preferred)
- Excellent written/verbal communication skills
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet home workspace
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Positive attitude and customer-first mindset