Job Description
Join our award-winning remote team and deliver exceptional customer experiences from the comfort of your home in Charlotte! Urgently hiring motivated professionals to handle inbound/outbound calls, resolve inquiries, and maintain customer satisfaction. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities in a supportive virtual environment.
Why Choose Us? • Industry-leading training • Health/dental/vision insurance • Paid time off • 401(k) matching • Monthly performance bonuses • Home office stipend
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues, billing questions, and product concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads on process improvements
- Participate in ongoing training programs
- Uphold company standards for quality and compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Typing speed: 45+ WPM
- Proficient with CRM tools (Salesforce experience a plus)
- Quiet home office with reliable internet
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends