Job Description
Join our dynamic remote team as a Customer Service Specialist and deliver exceptional support from the comfort of your home in Indianapolis! We're urgently hiring motivated professionals to handle inbound customer inquiries, resolve issues, and maintain high satisfaction scores. This full-time remote position offers competitive compensation, comprehensive benefits, and a flexible schedule. If you're passionate about helping others and thrive in a fast-paced environment, apply now to secure your spot in our growing team!
Responsibilities
- Manage high-volume inbound calls, chats, and emails from customers across the US
- Resolve technical issues, billing inquiries, and product questions efficiently
- Document all interactions in CRM systems with precision and detail
- Collaborate with technical teams to escalate complex issues
- Maintain 95%+ customer satisfaction through empathetic communication
- Meet daily performance metrics (AHT, FCR, CSAT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Reliable high-speed internet and quiet home office space
- Ability to work flexible hours including weekends
- Background check and drug screen required