Job Description
Join our award-winning remote team in Los Angeles and enjoy the flexibility of working from home with weekly pay! We're seeking a dedicated Customer Specialist to provide exceptional support while building a rewarding career. Enjoy competitive compensation, comprehensive training, and a supportive virtual environment designed for growth. This is your chance to thrive professionally without sacrificing work-life balance.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with first-call resolution focus
- Document interactions accurately in CRM systems
- Meet/exceed weekly performance metrics (CSAT, AHT)
- Collaborate with cross-functional teams for complex solutions
- Participate in monthly virtual training sessions
- Maintain 98% availability during core hours (9 AM-5 PM PST)
Qualifications
- 1+ years customer service experience
- High-speed home internet and quiet workspace
- Proficiency with Zendesk/Salesforce tools
- Excellent written and verbal communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Valid California ID for background verification
- Reliable computer with Windows 10+ OS