Job Description
Join our award-winning remote team and enjoy the freedom of working from home in Jacksonville with weekly pay! Apex Solutions Group is seeking motivated Customer Service Specialists to deliver exceptional experiences to our Fortune 500 clients. No commute, flexible scheduling, and comprehensive training provided. This is your chance to build a stable career while maintaining work-life balance in the River City.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Document interactions in CRM systems with precision
- Collaborate with support teams for complex escalations
- Participate in ongoing product training sessions
- Identify upsell opportunities through consultative selling
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Quiet home office with high-speed internet
- Type 40+ WPM with strong computer proficiency
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexible availability (including evenings/weekends)
- Pass background check and drug screening