Job Description
Join our award-winning customer experience team as a Remote Customer Service Specialist in Wichita, KS! We're seeking passionate professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in our clients' lives. What We Offer:
- Full-time remote position with 100% work-from-home flexibility
- Health, dental, and vision insurance starting day one
- 401(k) matching program
- Professional development stipend
- Home office equipment stipend
- Paid time off and company holidays
Why Wichita? We're committed to supporting local talent in the Wichita metro area with opportunities that don't require commute time. Experience the perfect blend of professional growth and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using CRM systems
- Collaborate with technical team to troubleshoot complex product issues
- Maintain detailed case notes and documentation in Salesforce
- Identify upsell opportunities for premium service packages
- Meet/exceed monthly KPIs for response time and resolution rate
- Participate in bi-weekly team training and coaching sessions
Qualifications
- Minimum 2 years customer service experience in B2C environment
- Proficient with CRM platforms (Salesforce preferred)
- High-speed home internet (minimum 25 Mbps)
- Quiet, dedicated home office space
- Strong conflict resolution and de-escalation skills
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and exceeding expectations
- Wichita metro area residency required