Job Description
Join FlexPay Connect, a leader in fintech innovation, for an exclusive remote opportunity offering 100% work-from-home flexibility and daily pay in San Jose! We're seeking a motivated Customer Specialist to support our growing client base while enjoying the freedom of remote work. No commute, no office politics – just competitive compensation and a supportive virtual environment.
What We Offer: Daily pay via FlexPay, comprehensive benefits package, cutting-edge virtual training, and career advancement opportunities. Work from anywhere in the United States while being part of a dynamic team shaping the future of financial services.
Responsibilities
- Deliver exceptional customer support via phone, chat, and email for fintech clients
- Process daily payment transactions with 99.9% accuracy
- Resolve billing discrepancies and payment inquiries within 2 hours
- Update client profiles and maintain CRM records daily
- Collaborate with virtual team using Slack and Zoom for seamless operations
- Meet daily productivity targets while maintaining quality standards
- Participate in bi-weekly virtual training sessions on new products
Qualifications
- Minimum 1 year customer service or fintech experience
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- High-speed internet connection and dedicated home office space
- Ability to work independently with minimal supervision
- Strong problem-solving skills with attention to detail
- Experience with daily payment processing or financial systems
- Excellent communication skills and tech-savvy mindset
- Available to work flexible hours including weekends if needed