Job Description
Join ConnectCare Solutions and revolutionize customer support from the comfort of your home! We're seeking empathetic individuals to deliver exceptional remote customer service with unmatched flexibility. Set your own schedule (20-30 hours/week) while making meaningful impacts in healthcare assistance. Enjoy zero commute, modern digital tools, and a supportive virtual team environment. Perfect for students, parents, or anyone seeking work-life balance without sacrificing career growth.
Responsibilities
- Resolve patient inquiries via phone, email, and secure chat with 95% satisfaction rate
- Accurately update and maintain electronic health records (EHR) systems
- Coordinate appointment scheduling and insurance verification processes
- Collaborate with clinical teams using HIPAA-compliant communication platforms
- Identify and escalate complex issues to senior specialists
- Document all interactions in CRM systems with precision and timeliness
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in healthcare/billing preferred
- Exceptional verbal/written communication skills with clear articulation
- Proficient in Microsoft Office and CRM software (training provided)
- Reliable high-speed internet and quiet home office setup
- Ability to adapt schedule between 8 AM - 6 PM PST
- Strong problem-solving skills with attention to detail