Job Description
Join our innovative remote team in Colorado Springs and enjoy the flexibility of working from anywhere with weekly pay! At Apex Solutions Group, we're revolutionizing B2B SaaS support and need a dedicated Customer Success Manager to drive client satisfaction and retention. This fully remote role offers competitive compensation, comprehensive health benefits, and a collaborative virtual environment where your expertise directly impacts our growth.
Why You'll Love Working With Us:
- Weekly direct deposit paychecks (no more waiting!)
- 100% remote work from anywhere in the U.S.
- Health, dental, and vision insurance
- Professional development stipend
- Quarterly performance bonuses
Responsibilities
- Manage 50+ B2B client accounts to ensure adoption and satisfaction
- Develop and execute strategic account plans to increase retention and expansion revenue
- Conduct weekly check-ins and quarterly business reviews with key clients
- Collaborate with product teams to relay client feedback and feature requests
- Track and analyze client health metrics using Salesforce and Gainsight
- Proactively identify at-risk accounts and implement recovery plans
- Document client interactions and success stories in CRM systems
Qualifications
- 3+ years in B2B customer success or account management
- Proven experience with CRM platforms (Salesforce/Gainsight)
- Exceptional communication and presentation skills
- Data-driven approach with analytical mindset
- Self-motivated with ability to work independently
- Experience in SaaS or tech industry preferred
- Ability to work across time zones (Pacific/Mountain hours)
- Relevant certification (CSM, CSS) a plus