Job Description
Join Coastal Digital Solutions as a Remote Customer Success Manager and transform how businesses thrive in the digital landscape. We're seeking a dynamic professional to build lasting client relationships while enjoying the flexibility of remote work from Virginia Beach. This role combines strategic account management with hands-on problem-solving in a collaborative virtual environment. You'll become the trusted advisor for our enterprise clients, driving growth through data-driven insights and proactive engagement.
Why Coastal Digital Solutions? We offer competitive compensation, comprehensive benefits including health/dental/vision, unlimited PTO, professional development stipends, and a culture that prioritizes work-life balance. Our cutting-edge SaaS platform serves 500+ clients nationwide, providing ample opportunities for impact and career advancement.
Responsibilities
- Develop and execute strategic success plans for 15-20 enterprise accounts
- Proactively identify growth opportunities through quarterly business reviews
- Coordinate cross-functional teams (sales, product, engineering) to resolve client issues
- Analyze usage data to drive adoption and identify expansion opportunities
- Implement health score monitoring to prevent churn and increase retention
- Lead onboarding initiatives for new clients with tailored training programs
- Document client feedback to inform product roadmap improvements
Qualifications
- Bachelor's degree in Business, Marketing, or related field (5+ years experience accepted)
- 3+ years in B2B SaaS customer success or account management
- Proven ability to manage enterprise accounts ($100k+ ARR)
- Expertise in CRM tools (Salesforce, HubSpot) and analytics platforms
- Exceptional communication skills with executive stakeholder experience
- Remote work proficiency with reliable high-speed internet
- VA residents preferred; flexible hours available (7am-7pm EST)