Job Description
Join Memphis Tech Solutions as a Remote Customer Success Manager and become the driving force behind our clients' success! We're seeking a dedicated professional to build lasting relationships, ensure client satisfaction, and drive product adoption from the comfort of your home office. This is a rare opportunity to make a tangible impact while enjoying Memphis' vibrant culture remotely.
Our ideal candidate thrives in a fast-paced environment, possesses exceptional communication skills, and is passionate about turning clients into advocates. You'll be part of a dynamic team that values innovation, collaboration, and work-life balance. Enjoy competitive benefits, flexible scheduling, and the freedom to excel from anywhere in the Memphis metro area.
Responsibilities
- Develop and execute personalized client success plans to achieve adoption and retention goals
- Act as the primary point of contact for assigned clients, addressing inquiries and resolving escalations
- Proactively identify growth opportunities through needs analysis and solution recommendations
- Collaborate with sales and product teams to deliver client feedback and feature requests
- Track and report key metrics including health scores, churn risk, and upsell potential
- Facilitate onboarding sessions and quarterly business reviews
- Champion customer advocacy through case studies and testimonial collection
Qualifications
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- 3+ years in customer success, account management, or client-facing role
- Proven track record of meeting/exceeding retention and growth targets
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce, HubSpot) and collaboration tools
- Experience in SaaS or technology industry strongly preferred
- Ability to work independently while maintaining proactive communication
- Strong analytical skills with data-driven mindset