Job Description
Join TechFlow Dynamics immediately as a Remote Customer Success Manager in Phoenix, AZ! We're seeking a proactive professional to drive client satisfaction and retention from the comfort of your home office. This full-time role offers immediate onboarding and competitive benefits.
As a key member of our growth team, you'll leverage your relationship-building skills to transform clients into brand advocates. Enjoy Phoenix's vibrant culture while working 100% remotely with flexible hours.
Responsibilities
- Develop and execute personalized customer success plans for enterprise clients
- Proactively identify upsell/cross-sell opportunities to drive revenue growth
- Act as primary point of contact for client escalations and issue resolution
- Conduct quarterly business reviews and health score assessments
- Collaborate with sales and product teams to align on client needs
- Document client interactions and success metrics in Salesforce
Qualifications
- 3+ years B2B SaaS customer success or account management experience
- Proven ability to meet/exceed retention and upsell targets
- Exceptional communication skills (written/verbal)
- Proficiency with CRM tools (Salesforce preferred)
- Experience managing enterprise-level accounts ($50k+ ARR)
- Self-starter with strong time management skills
- BA/BS in Business or related field preferred