Job Description
Join our award-winning remote team in sunny San Diego! NexGen Solutions is urgently seeking a Customer Success Manager to join our dynamic tech startup. Enjoy flexible hours while transforming how businesses interact with their clients from the comfort of your home office. This full-time remote role offers competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant cities.
Why You'll Love Working With Us:
- 100% remote work with flexible scheduling
- Health/dental/vision insurance + 401k matching
- Professional development stipend
- Collaborative virtual team culture
- San Diego-based networking opportunities
Responsibilities
- Develop and execute client retention strategies for enterprise accounts
- Conduct quarterly business reviews and satisfaction assessments
- Identify upsell/cross-sell opportunities through client needs analysis
- Collaborate with product teams to drive feature improvements
- Maintain detailed client documentation in Salesforce
- Resolve escalations and coordinate internal resources
- Track KPIs including retention rate and NPS
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3+ years SaaS customer success/account management experience
- Proven track record of meeting retention targets
- Expertise in CRM platforms (Salesforce preferred)
- Exceptional communication and presentation skills
- Ability to thrive in autonomous work environments
- Experience with data-driven decision making
- San Diego residency required for occasional in-person meetups