Job Description
Join our award-winning SaaS team as a Customer Success Manager and drive client retention through strategic relationship building. This fully remote position offers immediate start for qualified candidates in the Austin area. Enjoy flexible hours, comprehensive benefits, and career growth opportunities in a rapidly scaling tech environment.
Responsibilities
- Develop and execute customer success plans to achieve retention targets
- Act as primary point of contact for enterprise clients across multiple industries
- Analyze product usage data to identify upsell and cross-sell opportunities
- Coordinate with product and engineering teams to communicate client feedback
- Implement quarterly business reviews with key stakeholders
- Proactively identify and mitigate churn risks
- Train clients on advanced platform features
Qualifications
- 3+ years of B2B SaaS customer success or account management experience
- Proven track record of exceeding retention goals
- Strong analytical skills with data-driven decision making
- Exceptional communication and presentation abilities
- Familiarity with CRM platforms (Salesforce preferred)
- Experience with remote collaboration tools
- Bachelor's degree in Business, Marketing, or related field