Job Description
Join our dynamic remote team as a Customer Success Manager and drive client satisfaction while enjoying flexible work hours! We're urgently hiring professionals in Louisville, KY (and New York) to support our rapidly expanding client base. This role offers 100% remote work with competitive compensation and growth opportunities. If you're passionate about client relationships and thrive in autonomous environments, apply today!
Responsibilities
- Develop and maintain strong client relationships to ensure retention and growth
- Proactively identify client needs and deliver tailored solutions
- Collaborate with sales and product teams to align strategies
- Track key metrics and report on client health
- Facilitate onboarding and training for new clients
- Resolve escalations and ensure timely issue resolution
- Conduct quarterly business reviews to drive value realization
Qualifications
- Bachelor's degree in Business, Marketing, or related field
- 3+ years in customer success or account management
- Experience with CRM software (Salesforce, HubSpot)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Strong data analysis and reporting abilities
- Proven track record of meeting/exceeding retention goals
- Experience in SaaS or tech industry preferred