Job Description
Join Coastal Digital Solutions as a 100% Remote Customer Success Manager and transform how businesses thrive in the digital landscape. We're seeking a passionate advocate to drive client retention and growth while enjoying the flexibility of full-time remote work with competitive weekly pay. Our cutting-edge SaaS platform empowers mid-market companies across the US, and you'll be the bridge between innovation and client success.
This role offers unmatched work-life balance with no office commutes, flexible scheduling, and comprehensive benefits including health insurance and professional development stipends. Work from anywhere in Virginia Beach while making a tangible impact on our clients' digital transformation journeys.
Responsibilities
- Develop and execute strategic customer success plans to achieve 95%+ retention rates
- Proactively onboard new clients and provide ongoing technical guidance via video calls and chat
- Analyze usage data to identify growth opportunities and upsell potential
- Collaborate with product teams to relay client feedback and feature requests
- Manage a portfolio of 50+ enterprise clients with personalized engagement strategies
- Create detailed quarterly business reviews with actionable insights
- Lead cross-functional initiatives to improve customer experience metrics
Qualifications
- 5+ years in customer success or account management with SaaS experience
- Proven track record of exceeding retention and growth targets
- Exceptional communication skills with ability to translate technical concepts
- Proficiency in CRM platforms (Salesforce/HubSpot) and analytics tools
- Remote work experience demonstrating self-discipline and time management
- Ability to work flexible hours including occasional early evening meetings
- Bachelor's degree in Business, Marketing, or related field preferred