Job Description
Welcome to Pacific Northwest Tech Solutions, a leading provider of remote support services. We are currently hiring Remote Customer Support Associates to join our dynamic team in Washington. We believe in investing in our team members, which is why we offer a comprehensive training program—no prior experience is necessary!
Enjoy the freedom of working from home while earning a competitive salary. We are looking for self-motivated individuals who are eager to learn and grow in a fast-paced environment.
Key Benefits:
- 100% Remote: Work from the comfort of your home in Washington.
- No Experience Needed: Full training provided.
- Competitive Pay: $18.00 - $24.00 per hour based on performance.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Health Benefits: Medical, Dental, and Vision insurance available.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with the support team to troubleshoot complex problems.
- Stay up-to-date with product knowledge and service protocols.
- Identify opportunities to upsell or cross-sell products to existing clients.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Reliable high-speed internet connection and a dedicated workspace.
- Strong written and verbal communication skills.
- Basic computer literacy (Microsoft Office, Google Suite).
- Ability to learn new software and systems quickly.
- Must be authorized to work in the United States.
- Must be 18 years or older.