Job Description
Join the Future of Work!
TechNova Solutions is excited to announce an opening for a Remote Customer Support Specialist. This is a fantastic opportunity for those seeking a 100% Work From Home position based in the Charlotte, NC area. We pride ourselves on our inclusive culture and offer competitive compensation with weekly pay.
If you are a self-motivated professional looking to advance your career in a flexible environment, we want to hear from you.
Responsibilities
- Provide exceptional customer service to clients via email, chat, and phone.
- Resolve technical issues and answer product inquiries promptly.
- Update customer accounts and maintain accurate records in our CRM system.
- Collaborate with the technical team to escalate complex issues.
- Document interactions and provide feedback to management.
Qualifications
- High school diploma or equivalent; associate degree preferred.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite and web-based tools.
- Ability to work independently with minimal supervision.
- Previous experience in customer service or technical support is a plus.