Job Description
Join our dynamic team at Apex Solutions Inc as an immediate hire Remote Customer Support Specialist. Based in Raleigh, NC, you'll deliver exceptional service to our growing client base while enjoying the flexibility of working from home. We offer competitive compensation, comprehensive benefits, and a supportive culture focused on professional growth. This is your chance to launch or advance your career in customer service with a forward-thinking company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues, billing concerns, and product-related questions
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Meet or exceed key performance metrics including response time and customer satisfaction scores
- Continuously update product knowledge through training materials and team resources
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving skills and ability to multitask in a fast-paced environment
- Excellent verbal/written communication and active listening abilities
- Reliable high-speed internet and quiet home office setup
- Available for flexible hours including occasional weekends