Job Description
Join Tampa's fastest-growing tech firm as a Remote Customer Support Specialist! We're seeking empathetic problem-solvers to join our dynamic team immediately. Enjoy flexible hours, comprehensive benefits, and the freedom to excel from your Tampa-area home. This role offers rapid onboarding and direct impact on our client experience.
Our ideal candidate thrives in virtual environments, possesses exceptional communication skills, and is passionate about delivering outstanding service. You'll be the frontline hero resolving complex inquiries while representing our innovative brand.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with technical teams to resolve escalated issues
- Identify process improvement opportunities and provide feedback
- Maintain product knowledge through continuous training modules
- Support quality assurance initiatives and feedback programs
- Contribute to team knowledge base with best practices
Qualifications
- 2+ years customer service experience in remote/virtual setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed home internet and dedicated workspace
- Ability to multitask in fast-paced digital environment
- Strong problem-solving and conflict resolution abilities
- Previous experience in SaaS or tech industry preferred
- Availability for flexible shifts including weekends