Job Description
Join our award-winning team in Nashville as a Remote Customer Support Specialist! We're urgently hiring passionate professionals to deliver exceptional service from home. Enjoy competitive pay, comprehensive benefits, and flexible hours while supporting our growing tech client base. No commute required – just your dedication and expertise!
Why NashTech Solutions?
- Industry-leading training and career advancement
- Health, dental, and vision insurance
- 401(k) with company match
- Monthly performance bonuses
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document cases accurately in Salesforce CRM within SLA requirements
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities for premium service packages
- Maintain detailed knowledge of product updates and troubleshooting guides
- Contribute to process improvements to enhance customer experience
Qualifications
- 2+ years of customer support experience in tech or SaaS industry
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to work independently in remote environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- High-speed internet connection required