Job Description
Join TechNova Solutions, a leading tech innovator based in Charlotte, as a Remote Customer Support Specialist. Enjoy the flexibility of part-time remote work while making a real impact. We're seeking empathetic professionals to deliver exceptional support experiences to our growing client base. This role offers competitive pay, flexible scheduling, and opportunities for growth in a dynamic, inclusive environment. If you're passionate about problem-solving and thrive in remote settings, apply today!
Responsibilities
- Resolve customer inquiries via email, chat, and phone with professionalism and efficiency
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvements for remote support workflows
- Maintain product knowledge through continuous learning modules
- Support escalated cases with empathy and solution-oriented mindset
Qualifications
- 1+ years of customer support experience, remote preferred
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and technical aptitude
- Self-motivated with excellent time management skills
- High-speed internet and quiet home workspace required
- Availability for 20-25 hours/week with flexible scheduling