Job Description
Join our award-winning remote team as a Part-Time Customer Support Specialist! We're seeking tech-savvy communicators to provide exceptional service to our growing client base. Enjoy flexible hours, full remote work, and a supportive culture that values work-life balance. Immediate openings available!
Responsibilities
- Resolve customer inquiries via email, chat, and phone (20 hours/week)
- Document interactions in CRM system with precision
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score
- Participate in bi-weekly virtual training sessions
Qualifications
- High school diploma; college degree preferred
- 1+ years customer service experience
- Proficient in Zendesk/CRM platforms
- Exceptional written and verbal communication
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Available 4-5 days/week between 9AM-5PM EST