Job Description
Join Illinois Tech Solutions as a Remote Customer Support Specialist and launch your career in tech! We're seeking motivated individuals with no prior experience to join our dynamic team. Enjoy the flexibility of remote work while receiving comprehensive training and mentorship. This role offers growth opportunities into technical or leadership positions.
Why Join Us?
- 100% remote work from anywhere in Illinois
- Comprehensive paid training program
- Clear career advancement path
- Modern tech stack and supportive culture
Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Resolve technical issues using knowledge base resources
- Document customer interactions in CRM systems
- Collaborate with team members on complex cases
- Meet daily performance metrics and quality standards
- Participate in ongoing training and skill development
- Identify process improvement opportunities
Qualifications
- No prior experience required - we train you!
- High school diploma or equivalent
- Strong written and verbal communication skills
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Basic computer literacy (typing, browsers, software)
- Customer-focused mindset and problem-solving aptitude
- Must reside in Illinois