Job Description
Join our innovative team at NexWave Solutions and transform your work-life balance with our fully remote Customer Support Specialist position. Located in the vibrant coastal city of Long Beach, CA, we're seeking empathetic professionals to deliver exceptional service while enjoying the flexibility to work from anywhere. This role offers adjustable hours to accommodate your lifestyle, competitive compensation, and a collaborative virtual environment. Help us redefine customer experience while thriving in a supportive culture that values autonomy and growth.
Responsibilities
- Deliver responsive and empathetic customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software/hardware issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Identify process improvement opportunities and contribute to knowledge base
- Meet personalized performance metrics while maintaining service quality
- Participate in ongoing training to enhance product knowledge
Qualifications
- 2+ years in customer support or technical assistance roles
- Exceptional written and verbal communication skills
- Proficiency with remote collaboration tools (Slack, Zoom, Jira)
- Strong problem-solving abilities and emotional intelligence
- High-speed internet connection and quiet home office setup
- Experience with CRM platforms (Salesforce preferred)
- Self-motivated with excellent time management skills
- Flexibility to work during core business hours (9 AM - 5 PM PST)