Job Description
Join our award-winning team at Innovate Solutions Inc. as we urgently expand our remote workforce! We're seeking a dedicated Customer Support Specialist to deliver exceptional experiences to clients across Colorado Springs and beyond. This flexible-hours role offers the perfect blend of autonomy and collaboration, with competitive compensation and full benefits. If you thrive in remote environments and value work-life balance, apply now to become part of our growth story!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage ticket queues and SLAs using Zendesk and Salesforce platforms
- Collaborate with cross-functional teams to resolve escalated issues
- Document processes and contribute to knowledge base improvements
- Conduct proactive outreach to at-risk accounts
- Maintain 98% accuracy in customer data management
Qualifications
- 3+ years in remote customer support with SaaS experience
- Proficiency in CRM tools (Salesforce, Zendesk) required
- Exceptional written/verbal communication skills
- Self-motivated with ability to work independently
- Strong problem-solving and conflict resolution abilities
- Available for flexible hours including evenings/weekends
- High-speed home internet and quiet workspace mandatory