Job Description
Join TechFlow Solutions' award-winning remote team in Illinois! We're urgently seeking a passionate Customer Support Specialist to deliver exceptional service from home with fully flexible hours. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment.
As a key member of our customer experience team, you'll resolve inquiries via chat/email, troubleshoot technical issues, and contribute to process improvements. We provide full equipment and training – you bring dedication and problem-solving skills. Work-life balance is our priority with 100% remote work and flexible scheduling (core hours 10 AM - 3 PM CT).
Why Apply? • Industry-leading remote work culture • Career advancement opportunities • Health/dental/vision insurance • 401k with company match • Annual stipend for home office upgrades • Paid time off & holidays • Professional development budget
Responsibilities
- Resolve customer inquiries via live chat and email within SLA targets
- Troubleshoot technical issues for SaaS products using diagnostic tools
- Document cases accurately in CRM system and identify escalation opportunities
- Collaborate with engineering teams to report recurring product issues
- Contribute to knowledge base articles and process optimization initiatives
- Maintain high CSAT scores and first-contact resolution metrics
- Participate in weekly team meetings and cross-functional projects
Qualifications
- 2+ years customer support experience (remote preferred)
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication and problem-solving abilities
- Strong time management with flexible hour availability (10 AM - 3 PM CT)
- High-speed home internet and quiet workspace
- Experience with troubleshooting software/web applications
- Associate degree or equivalent technical certification
- Typing speed of 60+ WPM with 95% accuracy