Job Description
Join TechFlow Solutions as a fully remote Customer Support Specialist and kickstart your career from home! We're seeking passionate individuals to deliver exceptional service to our clients in Louisville, KY and across Georgia. Enjoy flexible hours, competitive benefits, and immediate employment opportunities in a dynamic virtual environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions in CRM systems and maintain accurate case records
- Collaborate with cross-functional teams to address complex customer needs
- Identify process improvement opportunities and contribute to team growth
- Adhere to data security protocols and confidentiality standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Exceptional communication skills and problem-solving abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently and manage time effectively
- US citizenship or valid work authorization required