Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and become the voice of innovation! We're seeking a tech-savvy professional to deliver exceptional service to our growing client base. This fully remote position offers immediate start with competitive compensation and flexible hours. Work from anywhere while supporting cutting-edge SaaS platforms and making a tangible impact on customer satisfaction.
Responsibilities
- Provide responsive technical support via phone, chat, and email for B2B SaaS clients
- Resolve complex system integration issues with precision and empathy
- Document cases meticulously in Zendesk and maintain SLA compliance
- Collaborate with engineering teams to escalate critical bugs
- Develop customer training materials and self-service resources
- Analyze support metrics to identify process improvement opportunities
Qualifications
- 3+ years in technical customer support with SaaS experience
- Proficiency in CRM tools (Zendesk/Salesforce) and ticketing systems
- Strong troubleshooting skills for web applications and APIs
- Exceptional written and verbal communication abilities
- Self-motivated with proven remote work discipline
- Experience with Jira and Confluence preferred