Job Description
Join our award-winning remote team as an immediate-hire Customer Support Specialist! GlobalConnect Solutions is seeking tech-savvy professionals to provide exceptional service to clients across the US. Work 100% from your San Antonio home office with flexible hours and comprehensive benefits. This is your chance to launch your remote career with a company that values growth and work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Equipment stipend for home office setup
- Professional development opportunities
- Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document cases in CRM system with precision
- Collaborate with technical teams for complex issues
- Meet/exceed performance metrics (response time, CSAT)
- Identify process improvement opportunities
- Train on new products and services monthly
- Participate in virtual team meetings
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Proficiency with Zendesk/Salesforce
- Excellent problem-solving abilities
- Available for flexible shifts (including weekends)