Job Description
Join GlobalTech Solutions as a Remote Night Shift Customer Support Specialist and thrive in our 100% work-from-home environment. This role offers the flexibility to excel professionally while maintaining work-life balance from Jacksonville, FL. You'll be the frontline hero for our clients, delivering exceptional support during evening hours. Our competitive compensation package includes comprehensive health benefits, professional development stipends, and a collaborative remote culture. Perfect for night owls seeking stability and growth without commutes.
Responsibilities
- Provide 24/7 technical and billing support via phone, chat, and email during night shifts (10 PM - 6 AM EST)
- Resolve customer inquiries with empathy and efficiency, maintaining 95%+ satisfaction scores
- Document cases accurately in Salesforce and escalate complex issues to senior specialists
- Collaborate with global teams using Slack and virtual meetings for seamless handovers
- Contribute to knowledge base documentation to improve future resolution times
- Monitor ticket queues proactively to meet SLA targets during off-peak hours
Qualifications
- Minimum 2 years in customer support or technical troubleshooting experience
- Proven night shift availability (10 PM - 6 AM EST) with reliable home internet
- Proficiency with CRM tools (Salesforce) and ticketing systems (Zendesk)
- Exceptional written and verbal communication skills with neutral accent
- Ability to work independently with minimal supervision in remote settings
- High school diploma or equivalent; Associate's degree preferred
- Must reside in Jacksonville, FL area for timezone compliance