Job Description
Join our award-winning remote team as an Entry-Level Customer Support Specialist! Work fully from home while building your career in customer service with one of San Antonio's fastest-growing tech companies. We provide comprehensive training, flexible scheduling, and opportunities for advancement into tech roles. Enjoy a supportive virtual environment with regular team-building activities and professional development stipends.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex issues
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvements based on customer feedback trends
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service or call center experience
- Proficient in Microsoft Office Suite and web-based platforms
- Strong written and verbal communication skills in English
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating virtually
- Basic troubleshooting skills for common tech issues