Job Description
Join PayFlow Solutions as a Remote Customer Support Specialist and experience the freedom of daily pay! We're seeking empathetic professionals to deliver exceptional service while working from anywhere in Los Angeles. No more waiting for weekly checks – get paid instantly for every shift completed through our proprietary payment platform.
This role is perfect for self-motivated individuals seeking flexible income with immediate compensation. You'll be the first point of contact for our fintech clients, resolving payment inquiries and ensuring seamless user experiences.
Responsibilities
- Resolve payment inquiries via chat, email, and phone within 15-minute SLA
- Process refunds and transaction reversals using internal tools
- Document all interactions in CRM with 100% accuracy
- Collaborate with fraud prevention team on suspicious activity
- Meet daily performance metrics (CSAT >90%, resolution rate >95%)
- Participate in weekly training on new payment technologies
- Maintain 99% system uptime through proactive monitoring
Qualifications
- 1+ years customer service experience in fintech or SaaS
- Proficiency in Zendesk and Salesforce platforms
- Exceptional written communication with zero grammar errors
- Ability to work independently with minimal supervision
- High-speed internet connection (minimum 50 Mbps)
- Quiet home office environment with noise-canceling headset
- Available for weekend shifts (Sat/Sun) as needed
- Passion for financial technology and user advocacy